Effective Date: 18/05/2025

Welcome to emberandice.com. By using our website, you agree to be bound by the following terms and conditions.

1. Definitions

“Company” refers to Ember and Ice Wellness Ltd.
“Client” refers to any individual or organisation purchasing goods or services from the Company.
“Products” means all goods supplied, including saunas, ice baths, cryotherapy systems, red light therapy units, accessories, and wellness equipment.
“Services” includes consultancy, design, installation, and maintenance.
“Contract” refers to any formal agreement between the Company and the Client, written or verbal.

2. Scope of Agreement

By placing an order, requesting a service, or accepting a quotation, the Client agrees to be bound by these Terms and Conditions. These apply to all transactions unless otherwise agreed in writing by both parties.

3. Orders and Payment

• All orders are subject to availability and confirmation.
• A minimum deposit of 50% is required at the point of order.
• A further 40% is payable 10 days prior to dispatch of the product.
• The remaining 10% is due on the day of installation or final delivery.

For financed purchases:
• A 50% deposit is required from the Client to confirm the order.
• The remaining balance is payable by the approved financing company on or before the day of installation, in accordance with the terms agreed between the Client, the Company, and the finance provider.
• It is the Client’s responsibility to ensure the finance agreement is in place prior to dispatch. Any delay in payment from the financing provider may result in delayed delivery or rescheduling of installation.
• Payments must be made via bank transfer unless otherwise agreed in writing.
• Late payments may result in delays, storage fees, or cancellation of services.

4. Pricing

• All prices are quoted in GBP and are exclusive of VAT unless stated otherwise.
• Delivery is included within mainland UK unless specified.
• Installation is excluded unless itemised separately in the quotation.
• Additional fees may apply for customisation, access limitations, or non-standard locations.

5. Delivery and Installation

• Delivery timelines are estimates only and may be affected by manufacturing lead times or supply chain disruptions.
• The Client is responsible for ensuring the site is prepared (e.g., level base, access clearance, power supply, drainage) prior to delivery.
• Delays caused by site readiness may incur additional charges.
• A rotary isolator must be installed by a qualified electrician before sauna commissioning.

6. Cancellations and Returns

• Orders for bespoke or made-to-order items are non-refundable once manufacturing has commenced.
• Standard products may be cancelled within 14 days of order, subject to a 20% restocking fee.
• Returns must be authorised in writing and items returned in original condition.
• Refunds will be processed within 14 business days of confirmed return.

7. Warranty

• All products are covered by a manufacturer’s warranty, typically ranging from 12 to 60 months, depending on the item.
• Warranty covers manufacturing defects only and excludes wear and tear, misuse, improper installation, and third-party damage.
• Installation by non-approved personnel may void warranty.

8. Liability

• The Company is not liable for indirect or consequential losses.
• Maximum liability is limited to the value of the product or service provided.
• The Client is responsible for ensuring insurance cover during storage, transit, and
installation.

9. Intellectual Property

• All content, designs, and materials shared by the Company remain the intellectual
property of Ember and Ice Wellness Ltd.
• No reproduction or use of proprietary materials is permitted without written consent.

10. Force Majeure

The Company is not liable for delays or non-performance arising from events beyond its reasonable control, including but not limited to natural disasters, strikes, supply shortages, or government regulations.

11. Confidentiality

All project plans, pricing, and specifications are confidential and may not be shared or
disclosed to third parties without written permission from the Company.

12. Governing Law

These Terms and Conditions shall be governed by the laws of England and Wales. Any
disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Amendments

The Company reserves the right to update or amend these Terms and Conditions at any time. The latest version will be made available on our website.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:
Email: info@emberandice.co.uk
Phone: 0330 043 2445
Website: www.emberandice.co.uk