Effective Date: 18/05/2025

Ember and Ice Wellness Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data.

1. Information We Collect

We may collect and process the following personal data:

• Identity data: name, email address, phone number
• Transaction data: payment details and order history
• Technical data: IP address, browser type, time zone setting
• Usage data: information about how you use our website and services

2. How We Use Your Data

We use your personal data to:

• Process and fulfil orders
• Respond to enquiries
• Improve our website and services
• Send you updates and marketing communications (only with your consent)

3. Legal Basis for Processing

We only process your data when we have a lawful basis, including:

• Consent
• Performance of a contract
• Legal obligation
• Legitimate interest (e.g. improving our services)

4. Sharing Your Data

We do not sell your data. We may share it with:

• Payment providers
• Delivery services
• Professional advisors
• Website hosting and IT support providers

5. Data Retention

We retain your data only as long as necessary for the purposes for which it was collected, or to comply with legal obligations.

6. Your Rights

You have the right to:

• Access your data
• Correct your data
• Request deletion
• Object to or restrict processing
• Data portability

7. Cookies

See our [Cookie Policy] for details on how we use cookies.

8. Contact

If you have any questions about this policy or your data, contact:

Email: info@emberandice.com

Address: 71–75 Shelton St, Covent Garden, London, WC2H 9JQ