Frequently Asked Questions

Usually not, most garden saunas fall under permitted development, but it depends on size, siting and whether you’re in a listed or conservation area. Always check with your local authority; obtaining any necessary permissions is the customer’s responsibility.

Our saunas use thermally treated, weather-resistant timbers and insulated construction built for the UK climate. Proper siting and care keep them performing for years.

Both. Our plunges suit gardens, terraces, pool houses and indoor wellness rooms, and come freestanding or recessed depending on the model.

Cold models chill to around 3°C; our hot-and-cold units run from roughly 3°C up to about 42°C, depending on the model.

All-in-one units need a standard electrical supply and drainage, and water care is similar to a hot tub (filtration and routine maintenance). We specify exact requirements per model.

Sessions are short, usually 10 to 20 minutes, a few times a week, and the right routine depends on your goal. Our beds and panels are built for both private and professional settings.

No. It’s all-electric and nitrogen-free, reaching a true -110°C, so there are no gas cylinders to store or handle. Sessions are typically two to three minutes, and it needs around two square metres and an electrical supply.

No. It’s a mild hyperbaric oxygen chamber for general wellbeing and recovery, not a medical treatment. It comes in three sizes and in unibody or modular builds, and we advise on space, access and power.

A high-flow oxygen system and mask, paired with your own cardio equipment (bike, rower or treadmill). Sessions run 10 to 20 minutes.

They use patented low-frequency vibration to support relaxation, sleep and recovery, controlled from an app, in forms from a portable mattress to a professional recliner. Most are plug-and-play and ready to use straight away.

No. It’s a robotic massage and recovery tool for spas, clinics and sports centres, not a medical device, and it doesn’t replace professional care.

Yes, many are made to order with a choice of sizes, finishes and features. Note that custom, bespoke or personalised items are non-cancellable and non-refundable once the order is placed or manufacture begins, unless faulty or not as described.

A configurable garden building that can house a combination of sauna, steam room, shower and gym, available in a range of sizes and specified around your space.

It starts with a conversation and, where helpful, a design consultation. We then provide a written quotation. Once you accept and pay your deposit, we confirm your order and schedule delivery and installation.

Quotations are valid for 30 days from the date of issue, unless we state otherwise in writing.

Unless stated, prices are in GBP and exclusive of VAT, delivery, installation and any electrical, plumbing or ancillary works. Your quotation sets out exactly what’s included.

A 50% deposit is payable on order to secure your product, with the balance (plus any delivery and installation charges) due in cleared funds before dispatch or delivery, and before installation begins. Agreed credit terms are available to some business customers.

Timescales vary by product, especially for made-to-order items, and we’ll give you an estimate with your quote. Quoted dates are approximate.

Please ensure safe, clear access to the site. Delivery is complete when the goods are unloaded, or placed in position where we’re installing. Inspect the goods on arrival and tell us in writing within 48 hours of any visible damage or shortage, and within 7 days of any other defects.

Both. We offer full installation and commissioning, or supply-only if you’d prefer your own installer. Any electrical, plumbing or building works outside our written quote are the customer’s responsibility and should be carried out by qualified professionals.

A clean, dry, level base able to take the loaded weight; clear, lawful access; the right utilities (power, water, drainage and ventilation as specified); and any planning or landlord permissions. We’ll give you exact requirements for your product.

All equipment is covered against defects in materials and workmanship under normal use, from delivery or installation:

• Saunas and steam rooms: 2-year structural, 1-year electrical
• Ice baths and contrast baths: 2-year basin, 1-year chiller/heater
• Cryotherapy chambers: 1-year parts and labour (the icepod range carries a 2-year manufacturer’s warranty)
• Red light therapy: 1-year full
• Accessories and controllers: 1-year

Extended warranties are available on request.

Fair wear and tear and cosmetic marks; consumables like filters, bulbs, fuses and seals; damage from power surges, flood, freezing or misuse; and travel or labour after the first 12 months unless agreed in writing. Improper installation or unapproved alterations can also void cover.

It can. With self-installation or a non-accredited installer, cover may be limited to structural components, and we can’t be liable for faults from incorrect electrical, plumbing or ventilation work. On-site diagnostics or repairs in those cases may be chargeable. We recommend using our approved installers.

Email info@emberandice.co.uk with your name, order reference, product serial number (if applicable), date of purchase and a description of the issue. We may ask for photos or video.

Yes. Our aftercare team supports you after handover with servicing, advice and parts. Annual servicing is recommended for plumbed and powered systems.

If you’re a consumer buying at a distance (online or by phone), you generally have 14 days from receipt to cancel, provided the goods are unused and in original condition (you cover return costs). This doesn’t apply to custom, bespoke or personalised items. Business customers have no automatic right to cancel once the contract is formed, except by written agreement.

Custom, bespoke and personalised goods are non-cancellable, non-returnable and non-refundable once the order is placed or manufacture has started, unless they’re faulty or not as described. Your statutory rights on faulty goods are unaffected.

Our products involve heat, cold, water and light, and may not suit everyone. If you’re pregnant, or have a cardiovascular or respiratory condition, skin sensitivity or photosensitivity, or have had recent surgery, please seek medical advice before use. Always follow the manufacturer’s guidance on session lengths and temperatures.

No. Any information we share about the benefits of heat, cold, light or contrast therapy is for general information only and isn’t a substitute for professional medical advice.

We process personal data in line with our Privacy Policy and UK data protection law (UK GDPR and the Data Protection Act 2018). See our Privacy Policy and Cookie Policy for details.

Email info@emberandice.co.uk, call 0330 633 0526, or message us on WhatsApp at 07309 951516. Post: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.